Why Empathy Drives Business

"Successful business leaders are receptive to disruption and innately aware of what is going on in their organizations both internally and externally".  Jason Boyer writes in Forbes.com about the trait of empathy, and how great leaders use it to have a 360 vision around their organization.

Jason notes that when businesses fail it is often because leaders are insulated from their own operations. What do you think?  I know of a plant manager who walked every inch of the manufacturing facility at least once a week - going into places and talking with shift workers who in the past didn't get a chance to talk to management. He was very visible to all employees and clearly made it a priority to do so.

Why Empathy Is The Force That Moves Business Forward

Business success depends on empathetic leaders who are able to adapt, build on the strengths around them, and relate to their environment. When businesses fail, it is often because leaders have stopped focusing on understanding their environment intimately and instead stay insulated in their own operations. Successful business leaders are receptive to disruption and innately aware of what is going on in their organizations both internally and externally.

Empathy must be the driving force behind business communication. Unfortunately, I have seen many situations in which people talk at each other, instead of making a concerted effort to listen and discover opportunities for collaboration. The catalyst for change is open, two-way communication.
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Jayson M. Boyers is the executive director of the Division of Continuing Professional Studies at Champlain College in Burlington, Vermont

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